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Contact Us:
Your Maryland Cremation Experts

Are you looking for cremation experts or perhaps information about funeral care? Well, look no further; we have you covered at Potomac Valley Cremation & Funeral Care in Hagerstown, MD. There are several ways to do so. You can call us at (301) 739-5498, fax us at (301) 733-6369, or simply use our contact form below. We offer pre-arrangement and at-need arrangement services, as well as traditional cremation services, direct cremation services, celebrations of life, memorial services, and more. If you have any questions or require more information, don't hesitate to contact Potomac Valley Cremation & Funeral Care.

What To Expect When You Contact Us

Whether you have just lost someone close to you or you are calling to prearrange your own service, the process of arranging a cremation service requires specific information. By being prepared and knowing what to expect ahead of time, you can make the first phone call easier.

Send us a Message

Have a question? We’re here to help. Send us a message and we’ll be in touch. 

Call Us

Feel free to give us a call. 
Fax:
(301) 733-6369

Email Us

For general inquiries & questions, 
contact us via email

Visit Us

Hagerstown
305 N. Potomac St.,
Hagerstown, MD 21740

Hagerstown

Immediate Need

These calls typically require staff to work fast as there is a limited window of time after a person passes away. One of the first questions the funeral director will ask you is if your loved one had already pre-arranged a service with them. If this is the case, the process is much simpler and the funeral home can coordinate staff quickly to come and assist you.

​If your loved one had not made any arrangements, the funeral director must first gather some information to begin arranging the service and completing necessary legal paperwork. Some of the questions you can expect to receive include:
  • The deceased’s name, date of birth, and date of death
  • Have they prepared a will that outlines their wishes for caring for their remains?
  • Is the deceased an organ donor?
  • Do you need a legal pronouncement of death?
  • The location to pick up the remains
Once these initial questions have been asked, the funeral director will arrange a time for you to come into our offices and complete the arrangements.

Pre-Arrangement

If you are interested in pre-arranging your service, the process is similar to immediate need but ​at a more relaxed pace. Some of the initial questions you will be asked include:
  • Have you made any arrangements already?
  • What would you like included with your service?
  • Your name, and other contact information
  • Who should we contact when you pass away?
  • Have you browsed through our selection of urns and funeral products?
  • How will you be paying (pre-pay or wait until death)
Once these initial questions have been asked, the funeral director will arrange a time for you to come into our offices and complete the arrangements.
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